Privacy policy
Last updated: 15th June 2025
This Privacy Policy describes how FurBabies™ Botanicals (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 71af30.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser type, network information, IP address, and details about your interaction with the Services.
Strictly necessary cookies are always active as they are required for core Site functions. All other cookies, including analytics and marketing cookies, are only set if you provide consent through our cookie banner or preferences tool. You may change or withdraw your consent at any time.
Information We Obtain from Third Parties
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your orders.
- Third-party analytics, advertising, or tracking service providers who may collect information using pixels, web beacons, SDKs, libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy or policies of third parties.
How We Use Your Personal Information
- Providing Products and Services. Process payments, fulfill orders, manage your account, arrange shipping, enable returns/exchanges, and allow reviews.
- Marketing and Advertising. Send promotional messages and tailor advertising. Consent is required where legally necessary and may be withdrawn at any time.
- Security and Fraud Prevention. Detect, investigate, or act on fraud, illegal, or malicious activity.
- Communicating with You. Provide customer support and improve our Services.
Cookies
We use cookies to improve our Site, remember preferences, run analytics, and provide personalized advertising. Third-party providers may also place cookies. Consent is required for all non-essential cookies.
| Cookie Name | Function | Provider | Retention Period | More Info | Category |
|---|---|---|---|---|---|
| _shopify_y | Analytics - track user sessions | Shopify | 1 year | Shopify Cookies | Analytics |
| _shopify_s | Tracks user sessions | Shopify | 30 minutes | Shopify Cookies | Analytics |
| _secure_session_id | Tracks session during checkout | Shopify | 24 hours | Shopify Cookies | Strictly Necessary |
| cart | Stores cart contents | Shopify | 2 weeks | Shopify Cookies | Strictly Necessary |
| _ga | Google Analytics - distinguish users | 2 years | Google Policy | Analytics | |
| _gid | Google Analytics - track page views | 24 hours | Google Policy | Analytics | |
| _gat | Google Analytics - throttle requests | 1 minute | Google Policy | Analytics | |
| NID | Google Marketing / Personalization | 6 months | Google Policy | Marketing | |
| _fbp | Facebook Ads / personalization | Facebook/Meta | 3 months | Facebook Cookies | Marketing |
| _uetvid / _uetsid | Microsoft Bing Ads / tracking | Microsoft | 16 days / 30 minutes | Microsoft Privacy | Marketing |
How We Disclose Personal Information
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request, or consent to disclosure to third parties, such as shipping products or using social media integrations.
- With affiliates or within our corporate group.
- In connection with business transactions such as mergers or bankruptcy, or to comply with legal obligations.
| Category | Categories of Recipients |
|---|---|
|
|
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers | Business & marketing partners |
| Commercial information | Business & marketing partners |
| Internet/network activity | Business & marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We do not control who will have access to this content and cannot ensure privacy or security for publicly shared information.
Third Party Websites and Links
Our Site may link to third-party sites. Review their privacy policies. We are not responsible for third-party content, privacy, or security.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from them. Parents/guardians may request deletion of a child's information.
Security and Retention of Your Information
No security measures are perfect. We cannot guarantee “perfect security.” We retain information based on account needs, Services, legal obligations, disputes, or enforcement of contracts.
Your Rights and Choices
- Access / Know
- Delete
- Correct
- Portability
- Opt-out of Sale/Sharing or Targeted Advertising
- Limit / Restrict Processing
- Withdraw Consent
- Appeal
- Manage Communication Preferences
Complaints
Contact us at info@myfurbabies.co.uk or 128 City Road, London, EC1V 2NX. You may lodge complaints with your local data protection authority.
International Users
Your personal information may be processed outside your country, including in the US. Transfers from Europe follow recognized mechanisms like Standard Contractual Clauses.
Contact
Questions about privacy or exercising your rights: info@myfurbabies.co.uk or 128 City Road, London, EC1V 2NX.
We are the data controller. Our EEA/UK representative is Dr. Poonum Wilkhu.