Delivery Policy

Order Processing

All orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).

Orders placed after 2pm or on weekends/bank holidays will be processed on the next working day.

You will receive a confirmation email once your order has been dispatched.

UK Delivery

Standard UK Delivery: £3.99
Free UK delivery on orders over £50

Estimated delivery time: 2–4 working days after dispatch.

We use trusted UK postal and courier services to ensure safe and reliable delivery.

Delivery Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to:

• High order volumes

• Postal service disruptions

• Adverse weather conditions

If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to help.

Incorrect Address Details

Please ensure your delivery address is entered correctly at checkout. We cannot be responsible for delays or losses caused by incorrect address details.

Contact Us

If you have any questions about your delivery, please contact us at:

info@myfurbabies.co.uk

We aim to respond to all enquiries within 1–2 working days.